Search results for "Socio-technical system"
showing 7 items of 7 documents
Design for social media engagement: Insights from elderly care assistance
2015
Abstract This paper explores an alternative view of design as an emergent process of engagement and learning, as opposed to the traditional view of systems design as a problem-solving tool. We focus on digitally enabled elderly support networks as an innovative approach to the design of elderly care assistance through social media. Our research project is conducted in the context of an Italian health-care institution and provides the empirical backdrop illustrating the ensemble artefact, the four design principles and the pragmatic outcomes of personalized elderly care interventions. These contributions add both practical and theoretical guidance and learning regarding social-media engageme…
Digital Resilience to Normal Accidents in High-Reliability Organizations
2021
Digital technologies play a dual role on organizational resilience. On one side, digital systems introduce new technological risks. On the other side, digital systems increase the performances in response to hazardous accidents. Normal Accident Theory (NAT) and High-Reliability Organization (HRO) provide useful ground to explain the dynamics of digital resilience. However, the two theories have been either used as alternatives or with one theory dominating the other. We posit that to fully understand digital resilience we need to integrate NAT and HRO concepts instead of using them in isolation. We conduct a bibliometric analysis to identify major themes and application domains characterizi…
Multi-scale analysis of the European airspace using network community detection
2014
We show that the European airspace can be represented as a multi-scale traffic network whose nodes are airports, sectors, or navigation points and links are defined and weighted according to the traffic of flights between the nodes. By using a unique database of the air traffic in the European airspace, we investigate the architecture of these networks with a special emphasis on their community structure. We propose that unsupervised network community detection algorithms can be used to monitor the current use of the airspaces and improve it by guiding the design of new ones. Specifically, we compare the performance of three community detection algorithms, also by using a null model which t…
A comparative analysis of the statistical properties of large mobile phone calling networks.
2014
Mobile phone calling is one of the most widely used communication methods in modern society. The records of calls among mobile phone users provide us a valuable proxy for the understanding of human communication patterns embedded in social networks. Mobile phone users call each other forming a directed calling network. If only reciprocal calls are considered, we obtain an undirected mutual calling network. The preferential communication behavior between two connected users can be statistically tested and it results in two Bonferroni networks with statistically validated edges. We perform a comparative analysis of the statistical properties of these four networks, which are constructed from …
Socio-technical innovation in community-based tourism organizations: A proposal for local development
2021
Abstract Socio-technical innovation is based on new patterns of interaction involving a set of new behaviors that have been legitimized in a given context. The approach of socio-technical innovation complements a purely technological innovation focus. However, studies of how to address social and environmental challenges under this approach are scarce. The aim of this paper is to identify the technical and social structures that underpin the socio-technical innovation system of community-based tourism organizations (CBTOs). This paper offers an in-depth case study of a specific type of collective property known as an “ejido”. Through this case study, the paper highlights the aspects that ha…
Towards a More Effective Hospital: Helping Health Professionals to Learn from their Own Practice by Developing an Easy to use Clinical Processes Quer…
2016
Application of complex socio-technical systems theory to optimization of clinical processes in hospitals highlights the importance of the acceptance and promotion of responsible autonomy among health professionals. Therefore the independent ability for clinicians to search for answers to questions which are outside the scope of pre-made reports is important. However, the ad-hoc data querying process is slow and error prone due to inability of health professionals to access data directly without involving IT experts. The problem lies in the complexity of means used to query data. We propose a new natural language- and star ontology-based ad-hoc data querying approach which reduces the steep …
Creating the Socio-technical Context Needed to Derive Benefits from Big Data Initiatives in Healthcare
2021
The application of big data in healthcare typifies a complex socio-technical sys- tem. However, although research and practice have advanced the technical aspects of big data, comparable advancements in the social aspects (i.e., human and structural aspects) are lagging. Literature, especially on socio-technical theory, suggests that organizations may only derive benefits from big data initiatives when technical initiatives are adequate- ly complemented by social interventions. Thus, seeing that big data is receiving consider- able attention in healthcare, researchers have called for further research into the social aspects of the application of big data in healthcare. Adopting a socio-tech…